Welcome to Gaia! ::

Introducing the New Report System
And the PM System Overhaul
And the Permissions Rewrite
And Forum Helpers
And Mod Name Restructuring

So much stuff coming out at once! eek Though most of it is on the inside of Gaia, a lot of it affects everyone, so it is well deserving of an announcement post. In fact, so many things have changed that we're going to include images, pictures, and tutorials for using the new features, right here in this post! This series of changes is designed not only to help the moderators of the site be more effective when helping users, but also to empower our users to take action around the site.

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New Moderator Classes
User Moderation
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New Moderator Class:: GAIA Helpers
We have added a new level of moderator known as the GAIA Helper. These are the users who you should contact regarding threads that are in the wrong forum / subforum. These individuals are capable of moving threads from one forum to another, and are often dedicated to the forums they frequent on a regular basis. Every GAIA Helper will have a moderator on the site who is responsible for their actions. Therefore, if you are in disagreement with the actions of a GAIA Helper it is best to contact a member of the administration team. Please of course, be sure to include any relevant PMs, thread links, and information that would assist us in the matter.

New Moderator Class:: Global GAIA Moderators
Taking over part of the role of our former General Moderators, the Global GAIA Moderators will be working with Abuse and Harassment cases, as well as being leaders for the Gaia Community and the moderating team. These individuals will continue to moderate the site much like before, but will be able to assist users across a variety of forums.

Renamed Moderator:: Omnimoderators
Okay, I won't lie to you, the name just sounded cool, and calling them "Gaia Account Issue Moderators" just didn't sound as interesting. Anyway, Omnimoderators focus on issues with users' accounts, especially when it comes to Hacking and Scamming reports. They will be the moderators who respond when these forms are filled out. They may also be moderators in some forums around the site.

Renamed Moderator:: Dedicated GAIA Moderators
The name change from Dedicated moderator to Dedicated GAIA Moderators reflects the slight reassignment in the moderator's duty on the site. Working with the GAIA Helpers around the site, Dedicated GAIA Moderators help to move threads that are in the wrong forum. Additionally, Dedicated GAIA Moderators are able to handle ToS violations in threads and posts, responding to someone's "Report This Thread/Post" (more on this in a moment). Much like they do now, when a Dedicated GAIA Moderators is free of obligation to their own section of the site, they are capable of moderating around GAIA.


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Reporting System
ToS Violation Handling
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Gone are the days of sending PMs directly to mods when you find something that is against the ToS (links, pictures, etc). Instead, the entire site has been equipped with a reporting system. Report links around the site look like the following:

At the bottom of the main forum index:
[Report A Hacking]---------[Report A Scamming]---------[Report Abuse or Harassment]

Inside of a Thread on GAIA:
User Image User Image

Inside of Guilds and Journals:
User Image User Image

Future expansion of the system will allow for Art Arena and Signature reporting from users.

These links all provide access into the new GAIA Reporting System. The reporting system is reserved for reporting things that are only in violation of the GAIA ToS or a forum's guidelines. Spamming and Abusing the report system will result in being banned from the site. This also includes mules. Upon filling out the form, you will receive a reference number for your report. Keep this number in case you have any problems or concerns with how your report was handled. Additionally, this number uniquely identifies what was reported. Therefore, the same item cannot be reported twice. As a user, we ask you to be as complete and accurate as possible when reporting things, in order to help our moderation team.


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PM System Overhaul
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In order to build a robust reporting system, the Private Message System on GAIA needed to be rebuilt as well. The new version is faster, a bit more stable, and fixes some of the annoyances associated with the old system. Additionally, friendslist coloring is now in place, making it easier to find PMs from your friends. Moderators for the site are also appropriately colored, in order to help eliminate confusion and make it more difficult for users of the site to impersonate our staff.

For the curious, the 100% inbox rule will be in effect again, and should be activly trimming any PMs over your Inbox / Savebox limit.

Quoting for PMs is also fixed. Clicking "Post Reply" now also quotes the previous message by default.

Sentbox is self-pruning. There is no need to manage it anymore, as it will be handled by the system. Unfortunately, this means you cannot save messages from your Sentbox into your Savebox anymore. However, all old messages saved in this manner will be preserved.


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Permission System Overhaul
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Finally, the permission model on the site has been redesigned in order to make it easier for our site management structure to grow. This has been a slow integration project that started mid December, and should now be complete.


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Well, that's everything for this update. Please help spread the word and educate our community about the new features and what they mean for the future of the site. Much more stuff is on the way!
How could I forget? There is also a EASIER, and BETTER way to PM online mods about:

Thread Moves
Signatures
General Forum Stuff

It's not like the report system is the only solution. smile

Just click:
"View Forum Moderators"

On the forum index to get a list of moderators who are assigned to the forum and their current online / offline status. The best part is, the list is current and will be udpated as our moderating team assigns themselves to forums.
Frequently Asked Questions
(or Jakobo saw lots of Q&F Threads about this)

<center>The Reporting System FAQs</center>

Q: What exactly is the report system?
The report system is designed to replace the process where a user would PM an online moderator for a thread that is violating the Gaia Terms of Service. The ToS is located at: http://www.gaiaonline.com/tos.php. It is not designed for thread move requests, and it is not designed for reporting threads that break a forum's specific guidelines.

Q: So then, what can I report?
Take a look through the ToS (see above link) or the forum's guidelines often found in "Sticky" posts. If you cannot cite from the ToS or forum guidelines the item that is being broken, then the thread is probably not in violation of the ToS or guidelines, and should not be reported via this sytem. If you need some examples, do report:

  • PG-13 Violations (posting nude pics, porn, etc)
  • Abuse and Harassment (user in your thread abusing your patrons)
  • Mini Shops with Art Theft (copyright)
  • Intentional Trolling (see point #10)
  • Suicide Encouragement (see point #14)
  • Threads in violation of a forum's rules / wrong forum NEW


Q: What about spam?
Spam deserves its own FAQ, simply because of its complexity. If someone is spamming in your thread, with the intent to harass users of the thread on a persistent basis, then it is in violation of the ToS. If someone posts spam in the wrong forum, while it was wrong of them, and while it is still a warnable offense in some forums, it is not what the report system was designed for. Instead, we encourage you to contact an active forum moderator using the "View Forum Moderators" link. With our moderators signing up for their forums (not all have yet), and with the introduction of GAIA Helpers who will proactivly mod the forums for spam, wrong forum threads, etc, there will be little to no need to use the ToS reporting form. So then, what do you do about spam in a forum? PM a moderator from the View Forum Moderators list. There will ultimately be someone around that can help you with it.
This section has now been removed as our report system is now capable of handing spam and wrong-forum reports.

Q: There are no moderators on!
Moderators who have marked themselves as hidden will not show as online. However, that does not mean they are unreachable. All of our GAIA Dedicated Moderators are capable of handling forum issues. As soon as the GAIA Helper system is fully in place, there will also be anywhere from 2-20 users in the forum who will be able to answer a PM and help keep the forums clean. Right now, it feels like there is nobody on, only because the system is somewhat new to our moderators as well. I promise, the lists will be getting bigger.

Q: How do I become a GAIA Helper?
GAIA Helpers are members of the forum committed to its success, capable of rational decisions, and have demonstrated to GAIA as a whole that they are capable members. This of course, means that there is no magic formula for becoming a GAIA Helper. Please, just don't ask, because nobody (mods or admins) has an answer for that question.

Q: Why did you create this system anyway?
During peak hours, the site has registered over 20,000 simultaneous users online. That's a huge growth I've seen ever since I first got here. Unfortunately, the tools at the disposal of our moderating team were old, outdated, or in many ways not existing. Being an effective moderator means needing a system that gives you all the information you need, in a well formatted result. When you fill out a report form, it gets dropped in a mod's inbox and looks like this:
Quote:
Report Submitted By: USERNAME (USER ID)
IP Address: x.xx.x.xxx
Post Reported:
http://www.gaiaonline.com/forum/viewtopic.php?p=reported_post_id

Reason Reported:
The reason you entered goes here.
Just like that, a moderator has who reported it, their IP (for cases of abusing the report form), the link to the item in question, and the reason it is being reported and is in violation of the Gaia ToS. This is a huge improvement when compared to:
Quote:
can u move this thread it has pron
(For those who can't get enough behind the scenes action, this was a legit PM I got back in July while an active site moderator.) By switching to a form that asks for exact information, no time is spent trying to gather information from the user- everything needed is right there. This is especially important for Hacking / Scamming cases, where there is a very specific set of information needed.

Q: When are Sigs and Art Arena Reporting coming?
The answer everyone hates is "when it is done", but I really don't have a better answer. We had a form ready for reporting a signature, but due to issues with implementation, deadlines for completion, and a moderating staff that will have their hands full with Thread / Post / Hacking / Scamming / Guilds / Journal / Abuse and Harassment reporting, we felt adding sigs and art arena were a bit too much. Some users did however find the sig report form, and therefore we had to remove it from the database. I'll spare the rambling about poking at features that aren't ready yet. sweatdrop Anyway, we are working on them, and will be taking care of it ASAP. Also, it is worth mentioning SECTIONS of Gaia can have GAIA Helpers as well. This includes Guilds and the Art Arena.

Q: What is this Reference Number thing?
Besides being a freakishly huge combination of letters and numbers, the Reference Number serves two purposes. First, it is a number associated with your report. When a moderator replies to your report, that number is auto-inserted into the reply. This is used for tracking purposes, for the benefit of our moderators (knowing what has been replied to) and for you (to keep track of your issue). Additionally, the Reference Number is a unique key assigned to a specific kind of report, and is used to prevent duplicate reporting of the same item. One of the biggest problems facing the moderating team is a single thread being reported by 10-15 users, and every mod spending time needlessly researching the same thread. Because it is 1 report per item, this problem has been solved.


<center>PM System FAQs</center>

Q: I keep getting false information about new PMs!
Yes, I know, and here is the technical reason why. The system keeps track of the number of new PMs waiting for you. When you view your inbox, all "new" PMs are set to "Unread". This is a behavior in PHPbb. In the PM system rewrite, for speed, the page begins loading before setting your New messages to Unread. The result is sometimes seeing the PM notification when there are no new PMs to see. While we are working to solve this, we need to trace the exact URL and point it is occuring on. We have narrowed it down to one of the following:
1) Somehow PM count is being increased without a PM being sent
2) PM count is being increased, PM system is lagging on the display
3) Some other thing I'm sure we will track down if given enough time.

Since it isn't causing site crashes, item loss, etc, it will be dealt with as soon as we can diagnose and approach the problem with a solution.



<center>Other FAQs</center>

Q: Why is everyone in my JOURNAL showing as a friendslist color?
This is related to the new permission model / new mod colors we put in place, and will be fixed as soon as possible. Once asgain, as it is not causing site crashes, mass grief, item loss, etc, it will be dealt with as soon as we can diagnose and approach the problem with a solution.

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